Ok.. While mom has needed me less and less, I've actually been doing something akin to "consulting" work for the office. Howso?
Well, they don't have a single person inhouse who knows computers. General concessus is that my mom knows the most out of everyone. Mom's not computer illiterate, but she knows she has limits. So, here's what's going on:
For awhile now, the company has been using high speed DSL from a local provider now. They also have web-hosting, 2 domains, and their email through them. Ever since they started with this provider they have had nothing but trouble. So recently they switched over to comcast.
Yes, comcast. I groaned inwardly, but the problem is that they are almost the only option around here. Well, I think it was last week, they finally got everything transferred over and the comcast internet is working fine. Now there is the issue of the website.
when they canceled their previous DSL, they didn't realize that their website was on the same account so they got notified that it was going to be canceled. It was more of a wakeup call. I happened to be around when all this was going down, so the General Manager (read: boss) asked me if I'd be willing to help sort all this out. Y'all know me, I said yes. It's not so much that i'm regretting doing so, more like I never realized just how much work it was going to be. First off it was hard to find what they had included with their package, then hard to find what they NEEDED for their website. To say it was a mess is an understatement.
Things probably would have gone smoother had I been able to get to a computer with net access. The ethernet drop in the conference room is either a dead end, or their network is specific as to who can connect maybe via mac address. All I know is I plug it in and my computer still says there isn't a connection (yes, made sure the stuff was on, just wasn't getting anything off the cord), as in "nothing is plugged in" even though it is. There is a wireless in there, but it's passworded and no one around there even has a clue what the key is. *facepalm* They don't understand that all this stuff needs to be documented. Their network is done by a group that's hired in, but if the physical cables are any indication of how good they are, I'd have fired them the moment I looked at that mess. Medusa's hair is easier to detangle than that crap. *sighs*
So anyway, spent just about my entire afternoon dealing with that stuff. Got them started with transferring over to digital phones. Figured out what's going on with their web packages. Oh gods I'm so pissed off with that. I got told 15 different things before being directed to this one website where i had to create an admin account for our actual account and THAT is where we pick our webhosting packages. No other way to find out the prices for the packages.
Found out WHY comcast support is so crappy too. Calls go into a national switchboard, even though service and everything are regional.
Tomorrow I go in and hopefully can get everything all setup and done. *crosses fingers* - Feeling:tired
 - Listening to:The Late Show with David Letterman
- Located at:Benton Harbor, MI
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